Beyond The Leash Seminar
News Release &
Release from Dog City
A 'Dog's Eye View' practiced at Dog City
A very busy dog daycare facility (averaging more than 50 dogs
daily) with entry-level employees, Dog City Dog Day Care & Hotel wanted an efficient, effective way
to train staff. And that training needed to go beyond, “Sit, Come, and Stay". It
needed to go “beyond the leash.” Dog City required a training system that
acknowledged the complexity of the dogs’ interactions, signals and relationships
in large packs.
behavior is a specialized field, since most trainers focus on the interaction
between individual dogs and their human families,” said Dog City owner, Deborah
Holvey. “In interactive doggie daycare settings, however, the dogs' interactions,
signals and relationships are much more complex because of the large groups and
introduction of new dogs into the pack daily.”
unique expertise in “training the trainer” and working with dogs in a variety of
settings, Nana Will was the perfect solution. She developed a custom-designed
program to educate the Dog City staff. The dog daycare staff training program includes intensive classroom
education and hands-on practice. Nana focused on how to manage large groups of
dogs safely using the most effective dog-friendly techniques based on scientific
principles and identifying the intricacies of the canine communication system,
both for individual dogs and the pack as a whole. Educational materials were
also developed and integrated into training for all Dog City employees. Dog City
is the first dog daycare in the country to formalize the dog behavior profile
process designed by Nana.
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owner of Lafayette Veterinary Care Center, Lafayette CA
"Very good info, user friendly. Relaxed
and interactive. Learning how to change behaviors of dogs in a group setting was
most beneficial. I found the videos examples of body postures, signs, etc., all
very helpful. Most info could be used for boarders, grooming pets, as well as in
the hospital exam room. Thanks for the great seminar! I recommend others attend
Pet Care Technician, Lafayette Veterinary Care Center, Lafayette CA
"What I liked about the seminar was
going to the facility to see in person - with the knowledge of the videos first.
I found the video shots being slowed down frame by frame to be very beneficial.
The tail wagging video of Carver and Weiss was most helpful. Thank you for your
time, dedication and enthusiasm. I recommend this seminar to others"
assitant manger of Tails Up Pet Hotel & Daycare, Castle Rock CO
"The seminar was very
informational. I enjoyed learning about paying attention to tails, ears, etc.
Most beneficial were the videos and seeing the actual examples. I especially
found the videos on time-outs, greeting behavior and play very helpful. I
enjoyed listening to someone with such passion for what they do. I recommend
taking this seminar!"
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amigo de los perros and owner of Villa Mascotas, Xochitepec Morelos,
"I liked very much the structure
that Nana followed with theory and practice at the daycare. The photos and
videos were very illustrative. Everyone of the video clips were very helpful. I
recommend to others to take this seminar."
owner of K9 Playhouse, Waterloo IA
"I like everything about the seminar and
I found the videos to be most beneficial especially the videos of daycares were
most helpful. Yes - I recommend taking this seminar! Very informational -
a must Do seminar. Thanks Nana!"
Andrews, Lenox MA
"Liked everything about this seminar. It
was money well spent. As I do my research before I open my dog daycare center -
I couldn't ask for a better experience. I found the behavioral and time in daycare putting class time into real life
most beneficial. Great
collection of videos. Nana did a really great job. Her expertise is impeccable I
learned so much! Thank you Nana! It was absolutely outstanding! Loved it! and
recommend others to take this seminar."
"The seminar was in depth. It
really opened my eyes on how dogs act. The whole class was beneficial to me
especially to see how to bring a new dog into a daycare. One of videos I found
cool was where Nana brought the dog up in play, then brings them back down -
control in a positive manner. Everyday and in everyway I am going to get better
and better - I am a whole lot better than I used to be. This has been a great
educational, fun experience. I recommend this seminar to others."
assistant manager of Happy Tails Dog Ranch, Berthoud CO
"This seminar taught me a lot of
things I can use at work and when I am working with my own dogs. I found
learning about postures the most beneficial and I found the video clips with
examples related to daycares with large play spaces very helpful. I recommend
taking this seminar."
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Will G. and
Brenda K. Miller,
owners of Playful Pooch Dog Daycare & Boarding, Denver CO
"Most beneficial were the video
clips in both real time and slow motion that provided the subtleties of dog
behaviors not always really seen. The clips replayed in slow motion helped me
see subtle changes in behavior that I would have otherwise missed. It explained
a lot of what I had seen in my business over the last 2 plus years when
observing dogs but did not know how to interpret it. Nana's knowledge,
dedication and love for what she does was quite evident and re-affirmed why I
chose a career devoted to taking care of our four-legged friends. While we are
different as a species, we are not so different in our wants and needs. I most
definitely recommend this seminars to others."
"Loved the videos showing body
language - so subtle but important. Great ideas about training in daycare. This
is a great workshop to learn about co-mingling dogs, their body language and how
you can have an impact on the socialization of dogs and address anxiety and fear
in new dogs. I recommend this seminar to others. We want Nana to do a 4-hour
seminar for Colorado Association of Dog Daycares."
owner of Adirondack Canine Club & Spa, Lake George NY
"I liked that the seminar had so
many still shots and action shots to view the interaction of the dogs. The
information was great. I really took a lot away from all the videos but
definitely found the warning signs most helpful. I am so pleased with the
seminar. I came away with so many useful tools and just wanted to keep learning.
I am starting up a business and look forward to using everything I learned. I
have a great network to work with thanks to the seminar. Thank you Nana! It was
everything and then some that I expected. You far exceeded my expectations. I would most definitely
recommend this seminar to others."
Associate Certified Applied Behaviorist, Certified Pet Dog Trainer, Chief
Humane Society - Boarding & Daycare, Swanzey NH
603-352-9011 ext 115
"I liked that the seminar focus was
on behavior, which is vital in running a daycare. I found the behavior video
clips and visiting the daycare center most beneficial. All videos were
exceptional and helpful. Once can never watch and learn from too many videos.
Lots of information. Yes - I recommend this seminar to others - the behavior
component was exceptional and clearly a passion for Nana. Behavior is also the
most important component in running a daycare."
"I liked learning to recognize when
the play was escalating to a point where it should be interrupted. Also, enjoyed
trips to Dog City and meeting Nana and the class! It was most beneficial to
watch the dogs in action after a morning of learning what we are watching and
also the time outs! The videos with the dogs about to engage in play vs. those
potentially fighting were very good. I absolutely recommend this seminar to
others! Once my daycare gets rolling I will send the staff for sure. Thank you
Nana, I am so glad I came."
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owner of Vermillion Kennels, Lakeville MN
"Great presentation, very organized.
Nana = great passion - education - fun. Great use of videos and slides. Seminar
could last 3 days - couldn't get enough - I recommend attending this
I was an in-house dog sitter for four
years and we got so many clients we decided to build a state of the art dog
boarding facility. We have been opened for two years. Although our boarding
facility is a big success, our clients were asking for doggie daycare. I know
there are kennels/daycare facilities out there that have doggie daycare with no
education. Education is key when running a doggie daycare and learning about dog
behavior. I came away from Nana's seminar with a whole new understanding of how
much it takes to truly understand what dogs are saying to each other and to us.
I traveled from Minnesota to Boulder for this seminar. There were hundreds of
slide presentations/videos, in-depth study book with time to answer your
questions in between.
I feel confident when clients ask about
our doggie daycare because I have the training and education that most
facilities don't. Let's face it, when it comes to running a business we need
every advantage we can to be that much ahead of the competition. Four paws up
for this seminar it is a must if you want to stand out and be noticed in your
dog trainer with A Wagging Success, Littleton CO
"I enjoyed and learned from every bit of
this seminar! I found the videos and stills of dog body parts most beneficial. I
LOVED learning to 'read' the dogs and have already been out observing. I TRULY
learned a great deal. I absolutely recommend this seminar!"
"I liked learning the signals to look
for in dog communication, most beneficial were the practices for building a
successful daycare environment, demonstrations and videos. I recommend
Divine Canine Daycare, Louisville CO
"Nana Will's seminar was fun learning
and a relaxed open honest environment. It reaffirmed my passion for dog language
and group play. I feel more confident in group play as well as training staff.
She truly shows you the 'dog's eye view'! I recommend taking this seminar. "
Lucky Dog Resort & Training, Colorado Springs CO
"I liked the videos of dog language and
what to look for. I found the event marker for communication and how to help my
staff most beneficial. I highly recommend this seminar to others - wish it was a
prerequisite before working with dogs"
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Tuckered Out Dog Daycare,
Rock Hill SC
I am very excited to have the
opportunity to take this class when opening a new dog daycare business. The
lessons learned will be extremely beneficial to having less stressful dogs and
staff. Being the first dog daycare to open in our city, this class will be a key
component of our business program being the benchmark others will have to model
Thank you Nana! for helping Tuckered Out
Dog Daycare to be the premier facility in our area.
Ohana Doggie Day Care, Honolulu HI
It was fluid and information packed. The
information was presented in a way that I can go back and teach others.
The experiences that Nana has and has shared with us is so valuable to
the success of our company.
Very informative: lots of great info.
Even as a CPDT I still learned lots. Thank you Nana. I would most definitely
recommend this seminar to others.
owner of Hassayampa Canine Resort & Spa, Prescott AZ
As a boarding kennel / daycare owner, I
had the opportunity to attend Nana Will’s Dog Daycare: Beyond the Leash Seminar
in Boulder, Colorado this fall. The class consisted of 11 other dog daycare
owners and their staff. The seminar, Dog Daycare: Beyond the Leash, provided
in-depth information about canine communication and behavior, group dynamics and
play and how dogs learn. In addition, we were provided the nuts and bolts of
working with dogs in a daycare setting with an emphasis on practical
application. To enhance the presentation, Nana Will provided several valuable
opportunities to observe dogs in a day care setting. The field experience was
critical in helping to apply the information learned in the seminar.
While the seminar is non-stop, Nana’s
relaxed and humorous approach made the class incredibly enjoyable and
rewarding. I highly recommend that owners/operators of dog daycare facilities
and their staffs attend this enlightening seminar. Bravo, Nana!
owner of Sycamore Lane Kennels & Farm,
I am a
Certified Kennel Operator and have worked with dogs for over 30
years. I believed I had a relatively good understanding of dog
behavior and communication. Nana proved that I still had room to grow.
seminar was informative, engaging and insightful. Her personal
video and photographs of specific dog behaviors were not only
supportive of her teachings but proved to be extremely critical
to understanding group behavior. She has a no-nonsense approach
that welcomes questions and challenges with an eager ear.
Nana is a person who
emulates what she is teaching. If everyone could be as calm, we
would be better apt at dealing with challenges in dog behavior
settings. I would recommend to anyone in an existing day care
program or anyone starting a new day care program to take Nana's
Dogtopia of Temecula,
"Nana’s class was very
enlightening. The photos and slow motion videos made a big
difference in the ability to see the calming signals, along with
Nana’s great interpretation of what we were seeing. Watching
Nana’s own calm demeanor in the playroom, made the doggie
daycare visit a relaxed and clam place to be. There were also
some great techniques Nana provided in which to run a more
smooth, less stressful facility."
Peticular Care Co.,
Fort Collins C
"Thanks so much for the seminar and all the incredible information you
presented to us. We worked on some of it on Monday with a few dogs and it was
good to see how quickly they picked up on what we were doing. We both were
amazed. It was a lot of information and you presented it in such a logical way
that we are sure we can put it to use. I appreciate all that you taught us."
Galioto, Peticular Care Co.,
Fort Collins CO
"Liked the videos : ) the way it was
interactive and going to the actual daycare to see it. Most beneficial - the
videos. I thought the seminar was great and I am glad to say I have already seen
great results from implementing some of your strategies at our daycare."
"Like everything! Loved the signals and going to the day camp, loved the
assessment part. Most beneficial was going through how dogs communicate, signals
and how to control barking in day care."
owner of BARK! Doggie Daycare + Hotel + Spa, Denver CO
"It was straight forward and very
educational while still keeping my interest. The videos and hands-on was
perfect! Yes, Yes, Yes!! - I would recommend attending this seminar"
Wheat Ridge CO
"I would recommend this seminar to
others. I expanded my repertoire of body language and physical attributes
associated with behavior."
"Most beneficial - Videos -
I liked the slow motion and stills of specific behaviors to look for, the time
at Dog City and Nana's sweet pups. I recommend taking Dog Day Care: Beyond The
The Dog Club of Fort Collins,
Fort Collins CO
"Everything was presented well - I liked
the sequence of information. Videos are priceless! I absolutely recommend this
was all great! Great information, very dedicated to helping clients and dogs.
Most beneficial - subtleties of dog's body language."
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Both Ends of the Leash,
came to train the staff at Dog City, we all considered ourselves quite
knowledgeable in terms of dogs, dog behavior, and how to operate a dog daycare.
When Nana presented her ‘Beyond the Leash’ series of lectures to the staff, we
quickly learned that you can never know everything, and there is always room for
growth and education. Nana left us with a great deal of priceless information
that we needed to implement into our daily routines. As General Manager, that
was my job. Implementing new procedures can be challenging, especially when the
current staff is used to doing things a certain way. I will admit, some changes
were easier than others, but after a few months we were already adjusted.
What I found
most valuable was that we now had a defined way to train our new staff. Our
procedures on crucial things, such as introducing a new dog to the pack and how
to deal with all types of behavior (good or bad), were very clear and concise.
We were able to train new staff so that everything made sense to them, and they
didn’t have to rely on their own instinct to deal with any given situation. The
structure and organization of the daycare had changed for the better. The staff
became better leaders, and the dogs became more relaxed because they were given
an understanding of their role in the daycare. They learned that they could have
a great time, while maintaining good behavior - and all of this was taught in a
are thinking about opening a dog daycare or you have been in the industry for
years, you need this seminar. You will walk away with the tools to make your
daycare the best in its area. If you have any questions about the seminar,
please don’t hesitate to contact me.”
Dog City Dog Day Care & Hotel,
"Dog City needed an effective and efficient ways to train new (and ever
changing) dog care staff. This seminar gave us the tools to teach new staff what
to look and listen for and how to manage the dogs safely. The dogs bark less and
have less stress. The staff know what to do and why which makes them more
confident in their dog skills and impresses the customers. I recommend this
seminar to anyone who takes care of a group of dogs, in a daycare, rescue,
boarding, home or dog walking situation."
Sarah Fricke, Canine Campus
"Our employees love feeling empowered, and the dogs are behaving better
Club K-9 Doggy Daycare
"It was really nice to get some advice from a trainer who understands what day
care is all about."
"I am... blown away. All the pieces that I had picked up over the years or
learned before fell into place with new skills and tools. What used to seem like
chaos with the dogs now seems like a system that you can watch and attend to."
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